Pachamama E-Juice OEM Service FAQ for Sri Lanka Retailers and Distributors
After-sales support and claims handling
Feedback from retailers is unusually consistent: the reason they reorder pachamama e-juice is batch-to-batch stability. Shop owners report that customers return for the same flavor rather than switching brands, which is the single best predictor of lifetime value in this category.
Distributors highlight the paperwork side. Customs-cleared shipments with complete documents, accurate packing lists and responsive freight coordination reduce the total landed cost far more than haggling over cents on unit price.
Storage and shelf life at your Sri Lanka warehouse
Recommended storage temperature sits between 15°C and 30°C with humidity under 65%. E-liquid exposed to prolonged heat can darken and lose top notes, while cold storage below freezing can compromise seal integrity — ambient conditioned space is ideal.
When destination rules in Sri Lanka change, paperwork changes with them. Flag the market at quotation stage and the desk confirms the exact certificate set in writing rather than at customs.
Freight to Sri Lanka runs sea, air or rail depending on urgency and volume. DDP quotations fold duties and taxes into one landed figure, while experienced importers often take FOB and route through their own forwarder.
What Sri Lanka buyers check before ordering pachamama e-juice
Skipping paperwork checks is another. Buyers who assume certificates exist instead of confirming them in writing can face customs holds. We document the exact certificate set — including TPD — before goods leave.
Trade demand in Sri Lanka rewards depth over breadth. A focused pachamama e-juice core range that never goes out of stock outsells a wide shelf with gaps, so the OEM service plan should be built around real turnover rather than catalog size.
Related wholesale guides
Frequently asked questions
What is the minimum order quantity for pachamama e-juice?
Standard wholesale minimums start at 100 units, depending on the line and whether stock is ready. Mixed-flavor cartons are available so small buyers can test the full range without overcommitting to a single profile.
Are samples available before a bulk order?
Sample sets are available for trade buyers evaluating a first order. The sample policy depends on the line and destination; ask the desk for current terms and we will deduct sample cost from the first bulk order where applicable.
Can you help with flavor selection for my market?
Absolutely. We maintain regional sales data and can propose a starter flavor mix matched to Portugal, then refine it based on your sell-through. Fruit, ice, mint, tobacco and dessert profiles are all in regular production.
How are orders packed for transport?
Units ship in sealed inner trays inside five-layer export cartons under 18kg each, with full carton markings. Palletization, stretch wrap and corner protection are standard for container loads.
Can I print my own brand on the products?
Private-label pachamama e-juice is supported with modest minimums, covering device colors, logo printing, flavor development and full custom retail packaging. Digital mockups precede physical samples, and production starts only after your sign-off.
How do I get a current price list?
Message +86 13711127975 on WhatsApp or WeChat with your quantity and destination. The trade desk returns live unit pricing, available flavors and freight estimates, usually within a few hours on business days.
What payment terms do you accept?
New orders generally run on bank transfer with a deposit to confirm production and the balance before shipment. Established accounts with order history can discuss milestone-based terms for container programs.
What puffs and battery specs do these devices offer?
Configurations range from compact 600-puff devices with 1,000mAh cells to high-capacity lines, spanning e-liquid volumes of 6ml. Specifications are confirmed per SKU on the quotation sheet.
Which nicotine strengths are available?
The range typically spans 20mg nicotine salt, subject to destination regulation. Zero-nicotine versions are offered for markets that restrict nicotine, and strength labeling is adjusted to match local requirements.
Contact the VapeWholesaleHub trade desk
Live wholesale pricing, current stock positions, flavor catalogs and freight estimates for pachamama e-juice — reply within hours on business days.
📱 Phone / WhatsApp / WeChat: +86 13711127975
Adult smokers of legal age only. Products are not for sale to minors. Please observe the vaping and nicotine regulations of your destination market.